In-Store and Mobile Vacuum Repairs

With a huge inventory of quality replacement parts and accessories for many makes and models, you can depend on the vacuum specialists at Bert’s Vacuum to have the right parts for efficient vacuum repairs. Offering service and repair of most major brands of vacuum cleaners and systems, we perform warranty work in our shop for 100% of the products we sell. We also offer mobile services at your home or business for onsite maintenance and repair of central vacuum systems

SERVICES

Bert’s Vacuums offers a variety of in-store and on-location services to keep your cleaning equipment performing for years to come or installing that custom central vacuum system.

REPAIRS

Bert’s Vacuums repairs and services a wide variety of vacuums and commercial floor care equipment. Equipment brought to Bert’s Vacuums are considered In-store repairs. Equipment that requires Bert’s Vacuums to send a technician to the customer’s equipment location is considered On-site repairs. Customers that purchase equipment through us and/or those that choose to sign-on with a Preventative Maintenance Program (PMP) enjoy reduced rates and priority in the In-store Repair Queue.
I. In-store Repairs

Equipment brought to Bert’s Vacuums for repair or service is automatically entered into a queue. The queue is designed to prioritize each repair based on the following conditions:

1) Whether the unit is for commercial use or residential. Commercial equipment is given priority over residential since downtime costs are much more elevated for a business compared to a residence.

2) If the unit was purchased from Bert’s Vacuums. Bert’s Vacuums customers are given priority over those who purchased their unit elsewhere.

3) Is there is PMP program in place. Part of buying any preventative maintenance program is given repair priority.

Based on the above conditions, the In-Store Repair Queue is built in the following manner:

In-store repair queue

1. Commercial Equipment purchased at Bert’s and on PMP (No Estimate Fees, 20% discount on service Base Rates, 10% discount on parts)

2. Commercial Equipment purchased at Bert’s (No Estimate Fees, 15% discount on service Base Rates)

3. Commercial Equipment on PMP (No Estimate Fees, 10% discount on service Base Rates)

4. Residential Equipment purchased at Bert’s and on PMP (No Estimate Fees, 20% discount on service Base Rates, 10% discount on parts)

5. Residential Equipment purchased at Bert’s (No Estimate Fees, 15% discount on service Base Rates)

6. Residential Equipment on PMP (No Estimate Fees, 10% discount on service Base Rates)

7. Commercial Equipment

8. All other equipment

Bert’s Vacuums will attempt (but not guarantee) to accommodate those customers from out of town on the day they are in town. This is based on current workload and the availability of parts.

II. On-Site Repairs

Equipment can not always be transported to Bert’s Vacuums for service or repair. In this case a service call is booked for a technician to come on-site to perform the repair. Service calls are booked from 9:00am – 2:00pm, Monday thru Friday and are based solely on the technician’s schedule. Exceptions to this would be a PMP where the PMP allows for same day service. In cases such as this the technician’s schedule may change to accommodate, and potentially other appointments may need to be rescheduled.

III. Repair Service Rates

In-store repairs are billed whichever is higher:

1) Minimum charge.

2) By the Shop Hourly Rate in 15-minute increments
Maintenance items such as clean / service along with other common repairs haven been given a fixed rate.
On-site repairs are billed the service call rate. This is the minimum for the service call and provides up to the first hour of service. Time following the first hour is billed out at the Shop Hourly Rate in 15-minute increments.
Base and Fixed Service Rates are as follows (Parts are not included in these rates)

Equipment In-Store On-Site
Vacuum Shops Hourly Rate $ 70.00 $ 100.00
Minimum $ 35.00 $ 100.00
Central Vac or Portable estimate $ 25.00 $ 100.00
Wide Area Vacuum Estimate $ 40.00 $ 100.00
Ride-on or Stand-on Estimate $70.00 $ 100.00
Bagged Central Vacuum Clean / Service $ 40.00 $ 100.00
Bagless Central Vacuum Clean / Service $ 65.00 $ 100.00
Bagged Portable Vacuum Clean / Service $ 50.00 $ 100.00
Bagless Portable Vacuum Clean / Service $ 85.00 $ 145.00
Wide Area Vacuum Clean / Service $ 100.00 $ 165.00
Ride-on or Stand-on Clean / Service $ 140.00 $ 200.00
Sweepers Shop Hourly Rate $ 85.00 $ 150.00
Minimum $ 45.00 $ 150.00
Non-Robot Light Duty Estimate $ 25.00 $ 150.00
Robotic Light Duty Estimate $ 45.00 $ 150.00
Medium Duty Estimate $ 65.00 $ 150.00
Heavy Duty Estimate $ 125.00 $ 185.00
Non-Robot Light Duty Clean / Service $ 35.00 $ 150.00
Robotic Light Duty Clean / Service $ 65.00 $ 150.00
Medium Duty Clean / Service $ 85.00 $ 170.00
Heavy Duty Clean / Service $ 100.00 $ 225.00
Auto-Scrubbers Shop Hourly Rate $ 85.00 $ 150.00
Minimum $ 45.00 $ 150.00
Micro Estimate $ 45.00 $ 150.00
Walk-Behind Estimate $ 65.00 $ 150.00
Ride-on or Stand-on Estimate $ 85.00 $ 150.00
Micro Clean / Service $ 85.00 $ 150.00
Walk-Behind Clean / Service $ 130.00 $ 185.00
Ride-on or Stand-on Clean / Service $ 140.00 $ 235.00
Carpet Cleaners Shop Hourly Rate $ 85.00 $ 150.00
Minimum $ 45.00 $ 150.00
Pull Back Estimate $ 45.00 $ 150.00
Walk-Behind Estimate $ 85.00 $ 150.00
Ride-on or Stand-on Estimate $ 125.00 $ 150.00
Pull Back Clean / Service $ 125.00 $ 170.00
Walk-Behind Clean / Service $ 170.00 $ 200.00
Ride-on or Stand-on Clean / Service $ 200.00 $ 250.00
Extractors Shop Hourly Rate $ 84.00 $ 150.00
Minimum $ 45.00 $ 150.00
Estimate $ 45.00 $ 150.00
Clean / Service $ 125.00 $ 185.00

Preventive Maintenance Programs

Still in the works. Details to come.

Central Vacuum Installation

Central vacuum installation can be performed when a new house is being built (referred to as “new construction”) or into an existing home (“retrofit”). Retrofits can be more complex and are typically not quoted without a site visit. New construction installation has standardized pricing. Regardless of new construction or retrofit, central vacuum installation consists of 2 stages:

Rough-in Stage – Run the pipes that connect the inlet valves in the house to the central vacuum unit. This step is often referred to as the “rough-in”. This step is typically scheduled as the electrical is finishing up but before the drywall is installed. It is important that all plumbing (excluding hot and cold-water lines) and heating runs have been completed before starting to run central vacuum piping. For existing construction, the timing of this step will vary. Time frame to complete this step varies; however, in most cases it is completed within 1 working day.

Final Stage – Install the central vacuum unit and inlet valves in the house. This step is often referred to as the “final”. In new construction, this step is typically scheduled as the last appliance to be installed. For retrofits this will often happen the same day as Stage 1. Time frame to complete this step varies depending on the amount and type of inlet valves to install plus any accessories that have been added. Typically, this ranges from 1.5 to 6 hours to complete.
There are 3 different types of central vacuum installations: Traditional, Retractable Hose, and Hybrid.

1) Traditional – Traditional inlet valves are strategically placed in the house to allow for maximum coverage with a 30 ft hose. 35 ft hoses are available if 30 ft hose will not work. Pipe is run from the valves to the central vacuum unit in the shortest and straightest line possible. There are two types of standard inlet valves:

a) Low Voltage – These valves handle low voltage signal sent out by the central vacuum unit. When the signal gets back to the machine it will turn on. An electrical outlet is normally installed within 5 feet of these valves. The end user would then plug in the electrical pigtail on the hose to allow the use of an electrical power nozzle to clean carpets.

b) High Voltage – These valves handle the low voltage signal described above plus handle the 120V required by an electric power nozzle. This allows the end user to configure the hose without the electrical pigtail. Rather the hose is configured with pins carry the necessary electrical power to run the power nozzle. This hose configuration is also known as “direct connect”.

2) Retractable Hose – The ultimate in central vacuum systems. No more bulky hose to put away. When finished, simply cover the end of the hose up and the hose will be pulled back up into the wall. Inlet valves are strategically placed in the house to allow for maximum coverage with the fewest amount of hoses. Hose lengths are 30 ft, 40 ft and 50 ft. 60 ft hoses are available; however, are not normally used unless no other option exists. The first portion of pipe that is run from the inlet valve will store the hose so it must be a minimum length of the hose being stored inside. The remaining pipe installed is done so in the straightest and shortest line possible back to the machine.

3) Hybrid – This is a combination of the Traditional and Retractable Hose. The retractable hose installation does not allow for an electrical power nozzle. If an electrical power nozzle is necessary, then traditional inlet valves are strategically placed to allow for maximum coverage where the power nozzle is needed.

Once the type of central vacuum install is chosen, accessories that are roughed into the system should be considered. Accessories increase the functionality and convenience of a central vacuum system by. There are several to choose from to fit the specific need of the customer.

1) Wally Flex – Quick and easy access to the full power of your central vacuum. Stretch hose goes from 2ft to 13ft. Great for smaller areas that need frequent pickups such as laundry rooms, boot rooms, bathrooms, work benches, garages, etc.

2) Vacuum Sweep – One of the most popular accessories added on to central vacuum systems. Get rid of the dustpan and simply sweep the debris right into this device and the central vacuum does the rest.

3) Vroom retractable hose 18Ft and 24Ft – Fits out of sight in your kitchen or bathroom cabinet. Hang I from the ceiling of your garage and have the full power of your central vacuum in a convenient retractable hose. 18 ft hose for bathroom cabinets. 24 ft hose for kitchen cabinets.

4) Spot by Vroom – Combine the functionality of a wally flex and the out-of-site aesthetic of a retractable hose. This hose will stretch out to 15 ft and when done, retract back up into the wall. A great upgrade of the Wally Flex.

5) Vroom Retract Vac – Bring the speed and convenience of central vacuum retractable hose systems to your garage. Comes standard with a 30 ft hose; but, can be upgraded up to a 40 ft or even 50 ft hose. Surface mounted and many additional tools to choose from make this the fastest, most convenient way to clean your garage and everything inside it.

The following sections will outline costs involved for installing a central vacuum system and roughed-in accessories. Pricing on the central vacuum unit and hose kits are not included. There are a lot of options and things to consider when choosing the right unit and hose kit(s). Please consult the “Central Vacuum Units and Hose Kits” for more information.
Simply put, there is no other vacuum in the market that can outperform a central vacuum system. Powerful vacuum motors combined with the speed and convenience of today’s accessories make it the ultimate vacuum for any household.

IV.Traditional Central Vacuum Rough-in and Installation Rates – New Construction

VALVE ROUGH-iN FINAL TOTAL $/VALVE
1 $ 200.00 $ 125.00 $ 325.0
2 $ 275.00 $ 125.00 $ 400.00 $ 200.00
3 $ 350.00 $ 125.00 $ 475.00 $ 158.33
4 $ 425.00 $ 125.00 $ 550.00 $ 137.50
5 $ 500.00 $ 140.00 $ 640.00 $ 128.00
6 $ 575.00 $ 155.00 $ 730.00 $ 121.67
7 $ 650.00 $ 170.00 $ 820.00 $ 117.14
8 $ 725.00 $ 185.00 $ 910.00 $ 113.75
9 $ 800.00 $ 200.00 $ 1000.00 $ 111.11

Central Vacuum Unit and Hose Kit(s) additional
Machine to be installed in the “Final” stage must have been purchased from Bert’s Vacuums. Installation of dual motor units are an additional $25

Additional $150 charge will be applied for installing competitor machine.

These rates include:

Parts & Labour for traditional low voltage inlet valves 0 High voltage valves $15/valve added to rough-in price

Central Vacuum unit location in attached garage or inside house

Travel within a 10KM radius of Medicine Hat

Options:

1) Rough-in only – When choosing not to have a machine installed at the final stage, the pricing above for “Final” is replaced with the following:

a.To finish with temporary, blank inlet valve covers is no extra charge

b.To finish with low voltage inlet valve covers is billed at $20 per valve

c.To finish with high voltage inlet valve covers is billed at $35 per valve

2)Multiple Family Unit discounts are available and only apply when the units can be serviced in 1 trip to the worksite:

a.Duplex – $35 / Unit

b.Triplex – $23 / Unit

c.Fourplex – $17.00 / Unit

d.All others by quote only

V. Retractable Hose Central Vacuum Installation Rates – New Construction

VALVES ROUGH-iN FINAL TOTAL $/VALVE
1 $ 600.00 $ 400.00 $ 1,000.00
2 $ 1,025.00 $ 650.00 $ 1,675.00 $ 837.50
3 $ 1,450.00 $ 900.00 $ 2,350.00 $ 783.33
4 $ 1,875.00 $ 1,150.00 $ 3,025.00 $ 756.25
5 $ 2,300.00 $ 1,400.00 $ 3,700.00 $ 740.00
6 $ 2,725.00 $ 1,650.00 $ 4,375.00 $ 729.17

Machine to be installed in the “Final” stage must have been purchased from Bert’s Vacuums.
Additional $150 charge will be applied for installing competitor machine.
These rates include:

Parts & labour for retractable hose valves

Central Vacuum unit location in attached garage or inside house

Travel within a 10KM radius of Medicine Hat

Multiple Family Unit discounts are available, many of which are direct from the manufacturer! Show us what you have planned, and we will work with the manufacturers to get you some great pricing. From duplexes, condos or apartments, retractable hose will set your units apart from all others in the neighbour

VI. Hybrid Central Vacuum Installation Rates – New Construction

Pricing for Hybrid installations use the pricing for Retractable Hose Installations as a base. The following table will then apply to the additional standard valves or accessory to be installed.

Add-ons ROUGH-iN FINAL TOTAL
First 4 Standard Valves $ 65.00 $ – $ 65.00
Standard Valves $ 65.00 $ 15.00 $ 80.00

These rates include the valve, parts and all labour

VII.Central Vacuum Accessory Rates – New Construction

Accessory Rough-in AccessoryPrice Final Total
Wally Flex $ 75.00 $ 90.00 $ 35.00 $ 190.00
Vacuum Sweep $ 75.00 $ 46.00 $ 35.00 $ 156.50
Vroom with 18ft Hose $ 75.00 $ 290.00 $ 45.00 $ 410.00
Vroom with 24Ft Hose $ 75.00 $ 350.00 $ 45.00 $ 470.00
Spot by Vroom $ 75.00 $ 250.00 $ 35.00 $ 360.00
Vroom Retract Vac 30ft Hose $ 125.00 $ 390.00 $ 35.00 $ 550.00
Vroom Retract Vac 40ft Hose $ 150.00 $ 440.00 $ 35.00 $ 635.00
Vroom Retract Vac 50ft Hose $ 175.00 $ 490.00 $ 35.00 $ 700.00

These rates include the accessory, parts and all labour.

VIII.Central Vacuum Installation Rates – Retrofits

Existing construction presents some unique challenges that makes it difficult to have standardized pricing. Pricing for new construction is used as a guideline and each retrofit is quoted on a case by case basis. Schedule a free estimate for us to come on site for assessment and quote.

Appendix 1 – Equipment Classifications

Sweepers

Light Duty – Smaller than a width of 20”. Uses a handle and typically used in a vacuuming motion.
Medium Duty – Larger than a width of 20”. Walk behind or push. Not motorized.
Heavy Duty – Larger than a width of 20”. Walk behind, ride-on or stand-on. Motorized

Auto-Scrubbers

Micro – Smaller than a width of 14”. Capacity of less than 8L.
Mini – Smaller than a width of 17”. Capacity of less than 30L.
Walk Behind – All those machines that are used by walking behind the machine.

a.Traction Drive – Machines that are equipped with an additional motor that drives the main wheels on the machine. No effort is required by the operator to move the machine regardless if it is in cleaning mode or transport mode.

b.Brush Assist – Machines that are not equipped with an additional motor. When the brush is in the down (cleaning) position, the forward motion of the machine is provided by the operator. The natural motion of the brushes assists the operator in the forward motion. When the brushes are in the transport mode, the operator must provide all the motion for the machine.

Ride-On – The operator is required to sit on the machine which is typically equipped with hand steering controls and foot pedals for all other operations.
Stand-On – The operator is required to stand on a platform for the operation. Usually equipped with hand steering controls and foot pedals for all other operations. These machines typically offer better productivity and site lines then their Ride-On counterparts.